Shipping & Delivery

Where we ship

Mansory Fragrance ships to all 50 US states, the District of Columbia, US territories and APO/FPO/DPO addresses. We do not currently ship internationally.

Processing time

Orders placed before 2:00pm ET on a business day are typically dispatched the same day. All other orders ship within 1–2 business days. We do not dispatch on weekends or US public holidays.

Delivery times and rates

• Standard tracked (3–7 business days): $7.95 — free on orders over $99
• Expedited (2–3 business days): calculated at checkout
• Overnight (1 business day, where available): calculated at checkout

Fragrance is classified as a limited-quantity hazardous material by US carriers, so all parcels travel by ground transport where required by regulation. This can add a day to remote destinations, Alaska and Hawaii.

Tracking

A tracking number is emailed to you the moment your parcel leaves our facility. If you have not received it within three business days of ordering, email contact@mansoryfragrance.com.

Incorrect addresses

Please check your shipping address carefully at checkout. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the return is received, with shipping charged again.

Lost, delayed or damaged parcels

If tracking shows no movement for seven business days, or your parcel arrives damaged, contact us within 14 days of the expected delivery date with photographs where relevant. We will open a carrier claim and either replace the order or refund it in full.

Duties and taxes

Applicable US state sales tax is calculated and displayed at checkout. There are no additional customs charges for domestic orders.

Last updated: this policy is reviewed regularly.